The current pandemic situation is challenging for everyone in different ways and we appreciate that the situation we all find ourselves in can be frustrating sometimes. Unfortunately a number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff – all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken. ZERO TOLERANCE POLICY
The practice has a zero tolerance policy and any patient found to have verbally or physically abused any member of staff or is found to be upsetting other patients, will be removed from the practice list.
PRACTICE TRANSPARENCY NOTICE ; PLEASE CLICK ON THE LINK FOR MORE INFORMATION
https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice?_cldee=dC5oeWF0dEBuaHMubmV0&recipientid=contact-81e7fa5fe2d3e51180f33863bb359f00-7b35a28c47124809adcd0cea2d28b60a&esid=a55cb788-9996-ea11-a812-002248007f84